Manager of Collections and Revenue

Role Overview

• Lead the company’s collections and revenue strategy with end-to-end oversight of delinquency prevention, credit recovery and collection efficiency.
• Design and evolve the collections cadence and communication framework for different customer profiles, stages of delinquency and payment behaviors, focusing on effectiveness, scalability and customer experience.
• Develop recovery strategies for active and inactive customers, including negotiation policies, installment plans, regularization campaigns and segmented actions by delinquency bands.
• Enhance the collections journey to drive greater adoption of digital, automated and lower-friction payment methods.
• Lead the digital transformation of the area, implementing automations, improving processes, evolving digital channels and increasing intelligence in portfolio and collections action prioritization.
• Collaborate with technology, data, CRM and customer service teams to develop solutions that increase recovery, reduce delinquency and improve customer experience.
• Define, monitor and review the area’s performance indicators, ensuring management discipline, clarity of priorities and speed in decision-making.
• Manage the performance of external collection and recovery partners with clear targets, robust governance and continuous performance monitoring.
• Build data-driven models for segmentation, prioritization and customer outreach to increase operational effectiveness and the productivity of collections investments.
• Promote continuous operational improvement with a critical view of processes, channels, journeys, policies and performance levers.
• Interface with Finance on portfolio monitoring, recovery projections, risk analysis and the quality of converting revenue into cash.
• Ensure governance, compliance and consistency of collections practices, adhering to internal policies, regulatory requirements and customer relationship standards.

Requirements

• Knowledge of agile working models applied to process evolution, solution development and initiative prioritization.
• Significant experience in collections, revenue collection, credit recovery or accounts receivable in large-scale, recurring-revenue operations.
• Proven experience leading complex teams and operations with high customer volumes and strong performance pressure.
• Experience transforming collections processes using automation, data, digital channels and journey redesign.
• Ability to combine strategic vision with execution, translating business objectives into practical initiatives with measurable results.
• Experience managing external partners with disciplined oversight, performance management and continuous improvement.
• Strong analytical skills, mastery of KPIs and the ability to make data-driven decisions.
• Strong cross-functional communication skills to work with Finance, Technology, CRM, Customer Service, Data and Legal teams.

Benefits

• Meal and/or Food Allowance
• Transportation Allowance
• Health Insurance
• Dental Insurance
• Life Insurance
• Private Pension Plan
• Performance-based bonus program (PPR)
• Pharmacy Assistance
• Childcare Subsidy
• Flexible working hours
• V.tal Benefits Club
• Extended maternity leave (6 months)
• Extended paternity leave (20 days)