Collections Specialist

Role Overview

• Proactively contact clients by phone/email to secure payments for overdue invoices, follow up on past-due accounts, and negotiate payment plans.
• Post customer payments, reconcile against bank deposits, and apply receipts to customer accounts.
• Reconcile customer accounts, resolve discrepancies, and clear uncollectible amounts.
• Investigate and resolve billing issues, disputed charges, and customer inquiries efficiently.
• Prepare reports on collection status, account aging, and payment progress for management.
• Maintain positive relationships with clients and internal teams.
• Maintain thorough documentation of all collection activities and financial transactions.
• Generate and send invoices, monitor incoming payments, and post cash receipts accurately.

Requirements

• 2-5 years of experience in a Collections role.
• Strong communication and interpersonal skills.
• Attention to detail and strong analytical abilities.
• Proficiency with accounting software, SAP Business One a plus.
• Ability to work with customers and co-workers in different geographic regions
• Organizational skills and ability to meet deadlines.

Benefits

• Medical, Dental, Vision, Life, AD&D insurance available after 30 days
• 401(k) plan with company match available after 30 days
• Employee Assistance Program
• 22 PTO + 2 VTO + 9 paid holidays per year
• Hybrid work schedule (after 90 days of employment)
• Year-round Flex Fridays, as schedule allows