Drive deep product adoption by synthesizing customer data into actionable insights.
Act as an advisor by aligning Microblink’s evolving roadmap with the customer’s long-term objectives.
Build and maintain multi-threaded relationships and conduct strategic business reviews.
Develop a clear understanding of Microblink’s identity and intelligence solutions and translate updates into business value.
Drive advocacy, adoption, and growth activities by understanding core markets and business use cases.
Proactively manage the commercial health of your book of business including renewals and upselling opportunities.
Own the lifecycle of the customer with a focus on key performance indicators.

Bring more than 5 years of experience delivering service and support within a rapidly scaling, high-growth B2B SaaS environment.
Demonstrate a strong ability to build and maintain relationships with diverse customer stakeholders, including executive-level contacts—showcasing executive presence, driving consensus, and effectively de-escalating conflict when needed.
Possess strong technical aptitude, enabling you to understand complex solutions and analyze customer data to drive greater customer value and outcomes.
Are collaborative, curious, and creative, and excited to leverage these strengths to support customer growth and contribute to product innovation.
Are open to travel of up to 25% as part of supporting customer needs.
Ideally, come from industries such as Identity Verification, Document Verification, or Fraud Protection.

Unlimited PTO, built on trust and accountability — giving you the flexibility to recharge when needed.
Comprehensive health benefits package.
401(k) plan with employer match.

Customer Success Manager

Key skills