Lead day-to-day management of high-value client accounts across advocacy, corporate, or agency sectors
Partner with AEs to drive renewals, upsells, and long-term account expansion
Translate client business goals into scoped research and audience strategies
Present insights and recommendations to senior stakeholders
Scope and manage projects across research, reporting, and audience activation
Ensure timely delivery of client outputs and escalate blockers when needed
Provide feedback and coaching to team members on storytelling, timelines, and client-facing materials
Maintain quality control across decks, insights, and deliverables
Act as a strategic liaison between Account Management, Strategic Research, Product, and Engineering
Coordinate intake and scoping processes with internal stakeholders
Help shape client segmentation, tiering, and service model strategy
Support development of SOPs, planning frameworks, and reporting templates
Manage and coach Account Managers and Research Analysts assigned to your accounts
Provide regular feedback and growth paths aligned with Tunnl’s talent ladder
Guide junior team members through client conversations, insight framing, and audience usage strategy
Contribute to team rituals and peer support culture

6+ years of experience in client-facing roles across public affairs, agency, corporate communications, or SaaS
Proven ability to manage $3M+ in client revenue across multiple accounts
Experience leading client reporting, insight delivery, and strategic account growth
Comfortable interfacing with VPs, C-suite, and senior government or advocacy stakeholders
Strong written and verbal communication skills with demonstrated storytelling expertise
Occasional domestic travel to visit clients or to attend industry conferences (approximately 2-3 days per month)

Account Director

Key skills