Lead the establishment of product priorities including new capabilities and product enhancements.
Work with leadership team to align on priorities for the product roadmap.
Works directly with Product Development teams on building the product backlog aligned with the roadmap and serves as input to the agile software development process.
Define and write detailed User Stories, acceptance criteria, and supplemental specifications for development teams.
Lead backlog refinement sessions and participate actively in all Scrum events (planning, review, and retrospective).
Represents and discusses the product roadmap with internal and external stakeholders.
Assesses field service market trends to inform our strategic direction.
Monitor and assess competitors to establish differentiating positions.
Work with customer operations teams to understand and assess current customer needs for the Service Pro platform.
Monitor key product performance indicators (KPIs) and use data to make informed prioritization decisions.

BS or similar certification in Computer Science or related discipline
2-3 years software product ownership or product development experience
Experience in Pragmatic Product Management or similar methodologies
Proficiency with Jira or similar Agile lifecycle management tools
Demonstrated ability to manage complex stakeholder relationships and drive consensus
Experience or deep familiarity with Field Service Management processes (scheduling, dispatch, mobile workflows) is highly valued.

Product Owner

Key skills