Inside Sales Representative

Role Overview

• Research sources for developing prospective customers and for information to determine their potential
• Make cold calls to new and inactive customers
• Keep customers informed of new products/services at UPMC
• Support and respond to customer inquiries by emails or phone calls
• Expedite resolution of customer problems and complaints
• Mail out customer information booklets
• Take orders and enter orders in SAP
• Provide clear and effective proposals/quotes as necessary for current and prospective customers
• Stay informed with current markets
• Provide support to Customer Service representatives
• Record and update customer database with all activities
• Provide weekly and monthly reports to management on sales activities, figures and issues
• Assist in the preparation of marketing material and maintain company website
• Other duties as assigned

Requirements

• College diploma in business (preferably marketing, administration or similar)
• Previous Inside Sales experience
• Previous experience with CRM system, preferably SAP
• Confident in speaking with customers on the phone
• Demonstrated aptitude for problem-solving
• Results-oriented
• Excellent communication skills
• Excellent research skills
• Motivated Individual
• Advanced computer skills (SAP experience a strong asset)
• Bilingual (English/French an asset)

Benefits

• Competitive salary
• Collaborative environment
• Equal opportunities for all employees