Manage vendor communications from Higher Logic and Silktide and respond to Click-Up tickets for NAA staff requests related to digital accessibility or minor issues in Higher Logic/APT Haven
Coordinate with IT and digital teams to ensure integrations between Higher Logic and other systems (e.g., NimbleAMS/SF, email platforms) are functioning correctly.
Facilitate project management by coordinating tasks, documenting meetings, and communicating with NAA staff and vendors to ensure timely delivery of digital projects.
Assist in the development and execution of campaigns and initiatives that drive member engagement through the community platform.
Responsible for Accessibility Testing & consulting following WCAG 2.0/2.1 Level A and Level AA standards.
Work with the digital experience team to implement UX/UI enhancements based on community feedback and data.
Assist with oversight and execution of select digital platform related projects and initiatives.
Work with other departments to ensure all digital content aligns with accessibility and brand guidelines from an audience-first perspective.
Send comprehensive accessibility training resources to staff as needed and meet individually to address accessibility concerns
Stay updated on digital trends and technologies to identify opportunities for enhancing NAA's digital presence and user experience.
Perform related duties as assigned.

Strong problem-solving skills;
Tech-savvy with learning new digital platforms quickly.
Experience growing communities using online tools (Higher Logic and SharePoint is a plus).
Must be comfortable working with, and drawing meaningful conclusions from, quantitative data.
Experience driving engagement using an audience-first approach.
Excellent interpersonal, communication, and presentation skills.
Creative thinking and the ability to generate innovative ideas for digital engagement.
Excellent organizational skills and attention to detail.
Ability to work independently and collaboratively.
Preferred Qualifications:
Experience in the non-profit or association industry.
Bachelor’s Degree and/or equivalent work experience.
Knowledge of Digital Accessibility best practices.
Proficiency with MS Office Suite (Outlook, Planner, Word, Excel, PowerPoint & Teams).
Experience with Higher Logic, Silktide, Click-Up and SharePoint file-sharing platform.

Digital Experience Coordinator

Key skills