Provide first and second-line support for Java-based enterprise applications, ensuring high availability and performance
Monitor application health, review alerts, and analyze logs to identify root causes of incidents
Perform troubleshooting, including log analysis, stack trace interpretation, and configuration review to resolve issues efficiently
Support incident management activities, document root causes, and communicate status effectively to stakeholders
Assist in deployment activities, validation post-maintenance, and system upgrades
Collaborate with development, DevOps, and infrastructure teams to resolve complex technical problems
Implement and improve automation scripts for incident detection and resolution
Support database performance tuning, data validation, and troubleshooting activities with SQL Server
Maintain support documentation, runbooks, and best practices for incident management
Participate in regular support rotations and off-hours support when necessary

5+ years supporting enterprise Java applications with a focus on production support and incident management
Proven experience troubleshooting performance, connectivity, and data-related issues in cloud environments
Strong knowledge of Java application logs, stack trace analysis, and database troubleshooting with SQL Server
Experience working in Agile teams, managing incident lifecycle, and supporting application deployment activities
Industry experience in finance, banking, fintech, or large enterprise sectors is advantageous; equivalent experience in other regulated industries also acceptable
Bachelor’s degree in Computer Science, Information Technology, or a related field
Certifications such as ITIL, Azure Administrator, or equivalent are a plus

Enterprise Java Support Engineer – Incident Management, Troubleshooting, Cloud Support (Azure, GCP), SQL, System Optimization

Key skills