Licensed Sales Consultant

Role Overview

• Greet our patients and customers as they enter the store, identify patients needs to ensure an easy and memorable experience while providing promotional products and services available.
• Assists patients and customers to choose eyewear that best fit their budget requirements as well as eye care needs.
• Troubleshoot and identify problems related to prescription.
• Resolve customer complaints, diffuse unsatisfied patients, and provide solutions to remedy situations.
• Attain sales goals established while complying with company and local policies and procedures.
• Adhering to quality control standards including OSHA and other safety requirements.
• Ensure brand standards by performing basic housekeeping duties when necessary.
• Measure, fit, and adapt lenses and frames for clients, both onsite and virtually, according to written optical prescription or specification, determining the specifications of lenses, making minor repairs or adjustments to eyewear, etc.
• Onsite or virtual sign off of jobs, once confirm power ranges and specific lens measurements by frame, examine written prescriptions to determine the specifications of lenses, and verify that lenses have been ground to specifications.
• Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
• Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
• Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
• Other duties as assigned and required.

Requirements

• 1+ year of proven track record of delivering outstanding customer service while exceeding sales goals in a fast paced retail environment
• Ability to multitask, prioritize and be flexible with changing business needs in a team environment
• Skills necessary to communicate effectively with a diverse group of people
• Valid ABO/NCLE and/or State license in the applicable State
• High school diploma or equivalent required
• Passionate about outstanding customer/patient care and eager to share that passion with others
• Strong interest in learning, embracing and fostering innovation among your team
• Consistently promoting high work standards while empowering others to have an entrepreneurial mentality with the company
• Schedule flexibility

Benefits

• medical, dental, and prescription drug coverage
• company paid life and short-term disability coverage
• free eyeglasses
• identity theft protection
• pet insurance
• Paid time off that increases with seniority
• Professional development and promotion opportunities
• Employee recognition programs
• Employee Assistance Program (EAP)
• Employees get 2 free eyeglasses (no dollar limit) every year, and Friends and Family discounts on our products!