Director, Clinical Relations

Role Overview

• Develop and maintain strong relationships with doctors across all locations
• Perform gap analyses to identify and implement necessary updates to Clinical SOPs
• Ensure alignment with industry and company standards for clinical operations
• Support and ensure effective doctor coverage across in-store and telemedicine services
• Work closely with the clinical and field teams to execute direct patient care plans
• Review and validate exam room and clinical area layouts for efficiency and compliance
• Assist in implementing and maintaining clinical standards and policies
• Support improvements to EHR charting for better efficiency and accuracy in patient data recording
• Develop clinical reporting systems and performance baselines across all clinical platforms
• Monitor clinical data to identify key performance wins and opportunities for improvement
• Analyze doctor rechecks and remakes, identifying trends and areas of opportunity
• Work closely with the recruitment team to identify and fill doctor coverage needs for new store openings and existing locations
• Ensure 100% doctor coverage for all in-store and telemedicine operations
• Support the development and execution of clinical training programs for doctors, patient coordinators, and retail staff
• Conduct onsite store training and compliance evaluations to ensure SOPs and SOCs are met
• Develop and maintain a structured training and education strategy that supports clinical operations
• Hold teams accountable for maintaining clinical compliance and exceeding service expectations
• Design and implement engaging in-person and virtual training programs for clinical staff
• Enhance and evolve training programs such as onboarding, skill development, and career growth opportunities.
• Execute a detailed strategy and communications plan to support SOP implementation, training, and education
• Ensure tracking and reporting of training and education metrics, providing weekly updates to executive leadership
• Deploy system-wide clinical SOPs that support training, education, and clinical services aligned with company goals
• Work closely with the executive team to make data-driven operational decisions that support organizational objectives

Requirements

• Doctor of Optometry (OD) required
• 5+ years of experience in a similar role managing clinical operations or provider relations