Provide low
to medium-complexity client support, aiming to understand clients' needs and processes; analyze these needs systematically and consultatively using our business expertise, translating them into solutions that add value to their daily operations.
Handle customer requests via ticketing channels under direct supervision, focusing on excellence and meeting established targets.
Send updates on the status of ongoing requests when requested by the client, through support channels (phone, email, chat, or system).
Triage tickets opened by clients and classify or categorize them as needed.
Contribute to achieving individual performance indicators (productivity, satisfaction surveys, etc.) as well as the area’s overall goals.
Answer phone calls routed through the service IVR.
When necessary during support sessions, perform tests with the client to ensure system usability.

Education: Bachelor's degree completed or in progress in Information Technology, Human Resources, Business Administration, or related fields.
Knowledge of payroll and personnel administration routines.
Experience providing support and service to internal and external customers.
Familiarity with labor legislation and payroll-related social charges (taxes and contributions).

Customer Service Analyst – Payroll

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