Answers help desk calls
Responds to help desk calls
Sets up new PCs
Installs software on the client PC
Participates in new users setups on the network
Troubleshoots software problems
Troubleshoots hardware problems
Replaces failed hardware
Serves as primary for end users on all IT issues
Builds new PCs
Participates in the installation of end user hardware
Installs new hardware and software on PCs
Provides timely and complete documentation of all support requests in the IS call logging application
Escalates tickets as appropriate to other IS support teams
Supports all remote users as hospital users
Periodically attends continuing education courses (internal regulation/self-improvement) keeping abreast of IS development.

Minimum Education: Associate Degree in Computer Science or related field
Minimum Years of Experience: 2 Years of extensive experience with Windows operating systems
Required Certifications/Licensure: MCSA or MCP; Any certifications from the following exam or exams: CCNA (Cisco), A+, Network+, iNet+, Both Expert Word and Expert Excel MOUS certifications; CNA (Citrix).
Required Training: Experience with Microsoft Office Suite; Proficiency in Personal Computers and Network Technologies; Sound Hardware / Software Troubleshooting Skills; Sound Telephone skills.

Day ONE medical, dental and life insurance benefits
Health care and dependent care flexible spending accounts (FSAs)
Employees are eligible for enrollment into the 403(b) match plan day one.
LHI matches dollar for dollar up to 6%.
Employer paid life insurance – equal to 1x salary
Employee may elect supplemental life insurance with low cost premiums up to 3x salary
Adoption assistance
LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
Tuition reimbursement
Student loan forgiveness

Senior Support Analyst

Key skills