Key skills
SFDCCRMCommunication
About this role
Role Overview
- Provide remote technical support for Stratasys 3D printing systems, diagnosing and resolving hardware, software, and application-related issues
- Deliver on-site technical support until issues are fully resolved, ensuring minimal customer downtime
- Perform on-site system installation, commissioning, and operator training
- Escalate critical issues promptly to the Team Leader or Manager with clear documentation
- Prepare timely and accurate service reports for customer support management
- Participate in special projects, continuous improvement initiatives, and company programs as needed
- Build strong customer relationships through professional communication and technical expertise
Requirements
- Bachelor’s Degree in Engineering or an equivalent qualification
- Minimum 5+ years of field service experience in a technical support capacity
- Strong multidisciplinary technical knowledge, including: Mechanical systems Electronics Fluid systems Software and networking Computer hardware
- Proven troubleshooting and diagnostic skills in complex equipment environments
- Great interpersonal skills, with team and customers
- Strong reporting and documentation skills
- Experience with SFDC or equivalent CRM software is an added advantage
- Basic know-how in MS Office Suite (ie. Outlook, Excel, Powerpoint)
- Self-motivated, proactive, and able to work independently
- Collaborative team player with a customer-first mindset
- Must be business-level proficiency in Japanese (written and verbal)
- Business proficiency in English is an added advantage
- Able to travel domestically within Japan as required
Tech Stack
- SFDC
Benefits
- Work with industry-leading 3D printing technology
- Be part of a global, innovation-driven organization
- Engage with cutting-edge applications across manufacturing, automotive, aerospace, healthcare, and education
- Opportunities for professional growth in a fast-growing market