Home
Jobs
Saved
Resumes
Technical Support Coordinator at Stryker | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Technical Support Coordinator
Stryker
Remote
Website
LinkedIn
Technical Support Coordinator
Florida, United States of America
Full Time
2 hours ago
$28 - $50 USD
H1B Sponsor
Apply Now
Key skills
Salesforce
SAP
Communication
Sales
About this role
Role Overview
Collaborate closely with Sales Representatives, Service Technicians, and customers
Manage the technical support queue, providing timely troubleshooting
Research problems or questions for customers, Sales Forces, Service Technicians, or Operations personnel
Open Trouble Tickets/Service Requests for customers and input data into Salesforce and ServiceMax
Own the process of systematic returns and orders
Utilize SAP to accurately enter and book small parts, repair, and return orders
Troubleshoot discrepancies in the quoting tool
Identify incorrect information when booking using the SAP tool
Review and research incoming parts orders
Coordinate the shipment and pickup of parts to meet customer needs
Requirements
2+ years experience in customer service and technical support environment or equivalent
High school diploma or equivalent
Strong verbal and written communication, interpersonal, and organizational skills
Demonstrated proficiency in Microsoft Office (including Word and Excel)
Demonstrated customer service skills
Benefits
bonus eligible
benefits
Apply Now
Home
Jobs
Saved
Resumes