About this role

Collaborate closely with Sales Representatives, Service Technicians, and customers
Manage the technical support queue, providing timely troubleshooting
Research problems or questions for customers, Sales Forces, Service Technicians, or Operations personnel
Open Trouble Tickets/Service Requests for customers and input data into Salesforce and ServiceMax
Own the process of systematic returns and orders
Utilize SAP to accurately enter and book small parts, repair, and return orders
Troubleshoot discrepancies in the quoting tool
Identify incorrect information when booking using the SAP tool
Review and research incoming parts orders
Coordinate the shipment and pickup of parts to meet customer needs

2+ years experience in customer service and technical support environment or equivalent
High school diploma or equivalent
Strong verbal and written communication, interpersonal, and organizational skills
Demonstrated proficiency in Microsoft Office (including Word and Excel)
Demonstrated customer service skills

Technical Support Coordinator

Key skills