Serve as the subject matter expert (SME) for Atlassian tools which include Jira DataCenter, Jira Service Management, and Confluence DataCenter
Establish baseline and ongoing operational and value metrics for Atlassian tools
Analyze and report on how Jira, Jira Service Management, and Confluence are used across the organization
Collaborate with cross-functional teams to understand project, service, and documentation needs
Configure, customize, and optimize Jira projects, workflows, dashboards, reports, and permissions
Implement and manage automations to improve efficiency and reduce manual effort
Integrate Atlassian tools with third-party applications
Support and enhance Jira Service Management processes
Provide guidance, best practices, and light training to users as needed

5+ years of hands-on experience managing and administering the Atlassian suite, including Jira, ServiceDesk, Confluence
Proven experience integrating Atlassian tools with third-party applications
Strong expertise in automation within the Atlassian ecosystem
Solid understanding of project management and service management best practices
Experience gathering requirements and translating business needs into technical solutions
Ability to work independently and communicate effectively with technical and non-technical stakeholders
Nice-to-Have: Experience with migrations from Atlassian to other platforms (or vice versa)
Atlassian Cloud experience
Atlassian certifications
Experience supporting nonprofit or pro-bono members based organizations
Familiarity with marketplace apps, APIs, or advanced integrations

JerseySTEM roles are pro-bono (unpaid) positions
$100 refundable deposit, returned after six months of active membership
K–12 educators, retirees, veterans, interns, and students are exempt from the deposit

Atlassian Administrator – SME

Key skills