Technical Enablement Program Manager

Role Overview

• Build and own enablement programs onboarding, hands-on workshop & labs, virtual training, certification tracks, etc.
• Translate curriculum into program flows, sequencing, prerequisites, assessments, and transitions (e.g. “Beginner →
• Intermediate – Practitioner → Expert).
• Own the calendar and manage program launches, iterations, refreshes.
• Lead onboarding for field engineering new hires, ensuring technical hires ramp quickly and confidently in customer-facing scenarios.
• Maintain an “everboarding” / continuous learning roadmap to keep all technical audiences current (product updates, architectural patterns, best practices).
• Create and curate enablement assets (labs, guides, playbooks) in collaboration with SMEs and Graph Academy.
• Ensure internal technical enablement curricula remain aligned with product and architectural evolution.
• Serve as a trusted partner to field engineering, graph academy, and product teams to understand their challenges, gaps, and enablement needs.
• Solicit feedback, iterate, and adapt enablement offerings.
• Drive alignment with leadership on prioritization, resource trade‑offs, and roadmap.
• Act as liaison between subject matter experts and delivery teams to ensure curriculum is relevant, up-to-date, and technically accurate.
• Success in this role requires earning a seat at the table with technical leaders and influencing the enablement strategy.
• Define and track meaningful KPIs (e.g., time-to-proficiency, assessment scores, certification pass rates, adoption rates, program attendance, stakeholder satisfaction, business impact).
• Conduct retrospectives and root-cause analyses when programs underperform.
• Produce dashboards and regular reports to senior leadership and stakeholders.
• Apply data to iterate and improve future enablement cycles.
• Maintain hands-on technical depth to review content, question assumptions, and confidently engage with SMEs.
• Facilitate or co-facilitate training sessions, workshops, or lab walkthroughs.
• Help “stress-test” curriculum — ensure it’s not just theory but grounded in real-world practices.
• Be a self-starter: able to operate with minimal direction, identify gaps, propose solutions, and drive to completion.
• Be resourceful — work across constraints, resolve conflicts, negotiate dependencies, and unblock the path forward.
• Champion a culture of learning, feedback, and continuous improvement within the technical organization.

Requirements

• 7+ years of experience in technical enablement, technical training, curriculum development, or related roles (e.g. solution engineering, developer advocacy, technical sales enablement).
• Demonstrated experience designing, launching, and iterating multi‑persona technical enablement programs.
• Strong program and project management skills — ability to juggle multiple, overlapping initiatives.
• Excellent facilitation, presentation, coaching, and written communication skills (able to explain complex technical ideas in accessible ways).
• Proven stakeholder management: ability to work with senior leaders, SMEs, and cross-functional teams.
• Experience using learning management systems (LMS), authoring/training tools, content repositories, knowledge bases, and tools like Confluence, SharePoint, or equivalents.
• Data-driven mindset: comfort defining and tracking metrics, dashboards, and deriving insights.
• Hands-on, get-things-done attitude; high initiative and ownership.
• Experience managing certification, accreditation, or assessment programs is a strong plus.
• Previous experience in the field (solutions engineering, pres-ales, professional services, or consulting) is highly desirable.
• Experience with adult learning theory, instructional design, and best practices in technical pedagogy.

Benefits

• medical
• dental
• vision benefits
• 401(k)
• paid time off