Key skills
RAICRMJiraCommunication
About this role
Role Overview
- Oversee setup, execution quality, and operational health of campaigns globally
- Design quality assurance frameworks and intelligent escalation pathways to reduce risk
- Build scalable infrastructure through offshore support models, third-party tooling, and AI-enabled workflows
- Manage partner escalation and communication workflows with CS and external partners
- Develop process documentation, troubleshooting frameworks, and partner guidelines
- Identify and implement AI tooling to reduce turnaround times across SLA management and partner communication
- Build automation in CRM and workflow systems (HubSpot, Zendesk, Jira)
- Serve as connective tissue across BD, Marketing, Product, CS, Finance, and external partners
Requirements
- Proven track record of building and scaling operational systems
- Understanding of campaign operations and live event ecosystems
- Experienced working cross-functionally with R&D, BD, and Marketing teams
- Strong attention to detail and ability to spot scaling risks
- Comfortable with SLAs, KPI tracking, and reporting
- Hands-on experience with workflow tools like HubSpot, Zendesk, Jira, or Coupa
- Genuinely curious about AI and automation as levers for operational efficiency
- Bonus: familiar with marketing channels and affiliate programs
Benefits
- Reasonable accommodations during the interview process
- Flexibility to work where you work best