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Partner Delivery Lead – Music at Spotify | JobVerse
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Partner Delivery Lead – Music
Spotify
Remote
Website
LinkedIn
Partner Delivery Lead – Music
Sweden
Full Time
1 hour ago
Visa Sponsorship
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Key skills
R
AI
CRM
Jira
Communication
About this role
Role Overview
Oversee setup, execution quality, and operational health of campaigns globally
Design quality assurance frameworks and intelligent escalation pathways to reduce risk
Build scalable infrastructure through offshore support models, third-party tooling, and AI-enabled workflows
Manage partner escalation and communication workflows with CS and external partners
Develop process documentation, troubleshooting frameworks, and partner guidelines
Identify and implement AI tooling to reduce turnaround times across SLA management and partner communication
Build automation in CRM and workflow systems (HubSpot, Zendesk, Jira)
Serve as connective tissue across BD, Marketing, Product, CS, Finance, and external partners
Requirements
Proven track record of building and scaling operational systems
Understanding of campaign operations and live event ecosystems
Experienced working cross-functionally with R&D, BD, and Marketing teams
Strong attention to detail and ability to spot scaling risks
Comfortable with SLAs, KPI tracking, and reporting
Hands-on experience with workflow tools like HubSpot, Zendesk, Jira, or Coupa
Genuinely curious about AI and automation as levers for operational efficiency
Bonus: familiar with marketing channels and affiliate programs
Benefits
Reasonable accommodations during the interview process
Flexibility to work where you work best
Apply Now
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