Construct and schedule automated processes and create custom processing scripts
Regularly troubleshoot complex client application, integration and environment issues
Troubleshoot and resolve customer data migration problems of a complex nature
Thoroughly document and track production environment modifications
Manage multiple projects while regularly receiving escalated cases from management and prioritize accordingly
Escalate unresolved problems to the appropriate resources
Establish relationships with other partner teams that impact technical support including Implementation Teams, Data Center Operations, QA, and Development
Follow internal change control processes to implement any required production modifications
Contribute to a knowledge/FAQ database for supported software
Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
Perform other duties and RESPONSIBILITIES as assigned

Typically requires a bachelor’s Degree in related field and 2-4 years of experience
Excellent communication, analytical, and problem-solving skills required
Keen attention to detail while keeping an eye toward the big picture
Database knowledge with MS SQL 2005 or 2008 experience required
Experience with Python, advanced SQL Scripting (TSQL), and .net programming
Availability to work weekends and the occasional late night or early morning is required
Enterprise/mid-sized software delivery experience preferred
Understanding of remote tools and networking required
Ability to deal with ambiguity, tight timelines and demanding constraints
Ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment
Innate desire to find the root cause of technical issues, while balancing business needs to identify, support, and solve customer needs
Knowledge of banking practices is helpful.

Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”

Data Migration Engineer

Key skills