Perform critical operational activities including monitoring and working with partner stakeholder teams to mitigate risks
Support participant onboarding and execute ongoing operational tasks for the FedNow Service
Identify opportunities to improve operational efficiency via process standardization and automation
Provide expert guidance and technical support to clients and internal teams on all FedNow-related issues
Develop and maintain comprehensive documentation for knowledge and procedures
Collaborate with cross-functional teams to assess functional needs, identify vulnerabilities, and recommend appropriate solutions
Monitor customer success metrics and KPIs
Support the customer through FedNow functionality updates

Bachelor’s degree with 5+ years relevant work experience; or 10+ years relevant work experience
Experience working within 24*7 support operations for a large enterprise
Ability to work in a demanding environment and handle multiple competing priorities
Strong analytical and problem-solving skills with demonstrated ability to quickly gather, analyze and synthesize information
Initiative and innovation toward improving customer experience
Organized and detail-oriented with a love for creating order out of chaos
Motivated, energetic, adaptable with Intellectual curiosity paired with a high growth-mindset

Senior Analyst – FedNow Service Fulfillment

Key skills