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Senior Analyst – FedNow Service Fulfillment at Federal Reserve Board | JobVerse
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Senior Analyst – FedNow Service Fulfillment
Federal Reserve Board
Website
LinkedIn
Senior Analyst – FedNow Service Fulfillment
Atlanta, Texas, United States of America
Full Time
2 hours ago
No H1B
Apply Now
Key skills
Customer Success
About this role
Role Overview
Perform critical operational activities including monitoring and working with partner stakeholder teams to mitigate risks
Support participant onboarding and execute ongoing operational tasks for the FedNow Service
Identify opportunities to improve operational efficiency via process standardization and automation
Provide expert guidance and technical support to clients and internal teams on all FedNow-related issues
Develop and maintain comprehensive documentation for knowledge and procedures
Collaborate with cross-functional teams to assess functional needs, identify vulnerabilities, and recommend appropriate solutions
Monitor customer success metrics and KPIs
Support the customer through FedNow functionality updates
Requirements
Bachelor’s degree with 5+ years relevant work experience; or 10+ years relevant work experience
Experience working within 24*7 support operations for a large enterprise
Ability to work in a demanding environment and handle multiple competing priorities
Strong analytical and problem-solving skills with demonstrated ability to quickly gather, analyze and synthesize information
Initiative and innovation toward improving customer experience
Organized and detail-oriented with a love for creating order out of chaos
Motivated, energetic, adaptable with Intellectual curiosity paired with a high growth-mindset
Benefits
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Apply Now
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