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Technical Support Specialist at LegalMatch | JobVerse
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Technical Support Specialist
LegalMatch
Remote
Website
LinkedIn
Technical Support Specialist
Philippines
Full Time
2 hours ago
No H1B
Apply Now
Key skills
Communication
Critical Thinking
About this role
Role Overview
Respond promptly and effectively to customer inquiries via email and chat.
Troubleshoot and resolve issues related to the platform, services, and products.
Understand customer needs (both practical and emotional) and respond with empathy.
Track, document, and follow up on customer requests to ensure resolution.
Escalate complex concerns to the appropriate teams when needed.
Maintain accurate records of customer interactions.
Collaborate with internal teams to improve support processes.
Identify recurring issues and recommend improvements.
Ensure a positive and consistent customer experience.
Uphold service quality standards and response time expectations.
Requirements
Proven experience in customer support (email/chat preferred).
Excellent written communication skills with strong attention to detail.
Strong problem-solving and critical thinking skills.
Ability to manage time, prioritize tasks, and multitask effectively.
Experience using customer service tools and platforms.
High emotional intelligence, patience, and adaptability.
Traits & Attitude
Be proactive and focused on results.
Solve complex problems, even under pressure.
Have a “can-do” attitude to resolve issues efficiently.
Pursue continuous improvement in processes and systems.
Work well with teams and communicate effectively.
Apply Now
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