Working Student – Customer Success, Software & Hardware

Role Overview

• Support and guide customers
• Assist our customers before and after go-live with Aufmaster
• Help new customers with their first steps, e.g., in video calls with screen sharing
• Explain features and workflows for daily use
• Answer questions from prospects and customers via email, phone, ticket system or video
• Collaborate with the sales team on inquiries, demos and follow-ups
• Record and track customer requests
• Support trainings, webinars and setup appointments
• Maintain FAQs, short guides and help texts
• Collect customer feedback and frequently asked questions

Requirements

• Enrolled student (e.g., Business, Computer Science, Communications, Media or similar)
• Enjoy communicating and helping people
• Strong written and verbal communication skills
• Interest in software and technology (prior experience not required)
• Structured and reliable working style
• Excellent German and English skills

Benefits

• 15–20 hours per week, flexible scheduling (during the semester)
• Work on real-world solutions
• Growth and development opportunities
• Strong team and open culture
• Flexible working models
• Ownership and room to shape your role