Build an in‑depth understanding of end‑to‑end underwriting processes, including customer expectations and upstream and downstream impacts
Gather and analyze information and participate in business analysis review, supporting improvements that align with department strategies and organizational goals
Participate in testing, training, and meetings that cut across multiple business and functional areas
Develop strong relationships with key business, technical, and project management functions
Maintain strong relationships with all stakeholders to gather information and understand stakeholder interests
Track to milestones, ensure system documentation and tools are updated and maintained
Possess excellent communication skills, to include the ability to interact professionally with all levels of the organization in written, verbal, and visual formats
Advocate for change within the team, department, and Guardian while remaining open and adaptable to evolving priorities

Bachelor’s degree preferred or equivalent work experience in similar role
A broad understanding of group insurance strategies, products, and processes
Elevated proficiency in Microsoft Office, Copilot, and Salesforce
Exceptional written skills; ability to tailor messaging to audience
Demonstrated quantitative and analytical skills, with the ability to analyze information and solve problems using established procedures
Customer‑focused mindset with a foundational understanding of customer needs and expectations.
Preferred: Experience with Group Underwriting workflows and processes

Business Analyst, Group Benefits Underwriting Operations

Key skills