Administer and continuously improve legal operations tools (e.g., contract lifecycle management, eBilling, knowledge repositories), including configuration support, user access management, and issue troubleshooting
Partner with Legal stakeholders to identify opportunities to streamline workflows, reduce friction, and scale service delivery across the department
Support intake, triage, and request‑management processes, including routing, status tracking, and prioritization, to improve transparency and responsiveness
Document processes and maintain SOPs, playbooks, and knowledge‑base content to enable consistent execution and efficient onboarding
Build and maintain dashboards and recurring reports (e.g., KPIs, cycle times, throughput, backlog, quality metrics) to provide visibility into team performance and opportunities for improvement
Provide day‑to‑day support to attorneys and business partners through training, office hours, and how‑to guidance, and drive adoption of standard tools and processes
Assist with continuous improvement initiatives by tracking workstreams, documenting benefits, and sharing results and best practices across the global Legal team
Review and update contract metadata to ensure data accuracy, consistency, and cleanliness

Familiarity with, or strong curiosity about, legal operations and legal‑technology tools (including CLM platforms, eBilling systems, and emerging technologies such as AI)
Working knowledge of common commercial contract concepts and the contract lifecycle, including intake, drafting, review, negotiation, execution, amendments, and renewals, gained through legal operations, contract management, procurement, sales operations, paralegal support, or a related role
Experience implementing process improvements and/or automation initiatives that deliver measurable efficiency gains
Strong analytical skills with experience using data to identify trends, generate insights, and support decision‑making
Experience designing, building, and maintaining reports and dashboards that provide visibility into operational performance and outcomes
Ability to perform well under pressure and adapt quickly to evolving business needs

Legal Operations Analyst – Global

Key skills