Key skills
LinuxSQLAgileMentoringCommunication
About this role
Role Overview
- Handling technical inquiries via our ticketing system
- Providing 2nd-level support
- Contact with customers via phone, conferencing software, and our ticketing system
- Assessing the feasibility of requests
- Acting as a liaison between customers, consultants, and development teams
- Writing XML files for configurations
- Performing remote installations and updates
- Creating reports with BIRT where applicable
- Managing hosting instances
Requirements
- Strong vocational training in IT or a relevant university degree
- Solid technical knowledge of Windows or Linux
- XML
- Broad IT knowledge and an interest in various IT topics
- Calm, customer-focused demeanor
- Ability to work independently and a strong commitment to getting things done
- Excellent German skills (C1 or higher)
- Good English skills are an advantage
- Knowledge of SQL or BIRT is a plus
Tech Stack
- Linux
- SQL
Benefits
- Work–life balance: flexible working time models, 30 days of vacation, sabbatical, mobile working & workation
- Family-friendly: family liaison officer, paid days off when a child is ill, family day, care days for sick relatives
- Modern offices: sit–stand desks, bright and quiet rooms, ergonomic workstations
- Flat hierarchies & open communication culture: short decision-making paths, agile working, onboarding including a mentoring program, equal opportunities
- Employee events: talks and workshops, game nights, crafting, staff meetups, rooftop terrace BBQs
- Sports & health: foosball league, table tennis, yoga, supplemental dental insurance, bike storage, running training sessions, showers, Urban Sports Club membership, JobRad bike leasing
- Other benefits: company public transport ticket, company pension scheme (bAV) & occupational disability insurance (BU), shared dining area, cereal bar, organic fruit and beverages
- Individual annual professional development opportunities