Support in implementing complex charging infrastructure projects using our solutions
Assist customers with using our fleet and charging management systems
Installation of load management and vehicle telematics modules
Communication with electricians / commissioning of charging parks
First
and second-level support via email and phone
Direct customer contact
Shipping hardware and components for charging infrastructure
Troubleshooting software and charging infrastructure
Troubleshooting IoT networks (Wi‑Fi, LTE)

Independent, solution-oriented working style
Strong analytical skills
Interest in e-mobility and renewable energy
Very good German and English skills, both written and spoken
Friendly and professional manner
Advantageous (not required): degree or vocational training in computer science, electrical engineering, or physics
Basic knowledge and first-hand experience with electrical and control cabinet installation
Basic knowledge of Windows, Linux, and embedded systems
Experience with TCP/IP networks, Wi‑Fi and router configuration, Mikrotik
Experience in the IoT field
Prior knowledge of e-mobility/charging infrastructure/CPO/MSP systems

Technical Customer Support — Electric Mobility, SaaS

Key skills