Responsible for the renewal and overall sales of services and support agreements to customers, including educating customers about the value of Hitachi support services
Drive and execute quarterly and yearly targets, including individual performance targets
Know the specificity of the local market (direct vs. channel, Support Partner, Sale-cycle, Sales structure, GSS structure, etc.)
Build strong relationships with different stakeholders in your specific regions as well as with other teams Renewal Sales closely works with
Manage the planning and maintain an accurate and updated forecast for leadership’s review
Participate in team-related projects for system/process optimization
Establish and fine-tune processes to achieve continued and expanded service relationships with our existing customer base
Assist with the streamlining of systems and processes to further enhance automation and efficiency
Grow and leverage internal relationships with cross-functional teams and partners.

1-4+ years’ experience in service delivery-related role; business analyst, sales support, contract negotiations, pricing specialist, etc. Some sales related experience preferred
The ideal candidate will have a proven track record in technology-related sales or operations
Proven ability to work in matrices driven organization and build strong relationships with partner organizations
Strong written and verbal communication skills; specific experience with remote teams
Proficient English/Spanish verbal and written skills, a must. Portuguese proficiency is a plus.
Proven ability to use financial/quantitative data in decision making and recommendations
Proven analytical reasoning, creativity, conceptual ability, critical thinking, and judgment skills
Ability to see the big picture and plan accordingly, yet detailed enough to handle the day-to-day customer interactions
Experience with Clarify and Oracle databases to research accounts and uncover renewal opportunities
Additional skills: negotiation, change management

Renewal Sales Specialist

Key skills