Help customers make informed product selections by asking the right questions and actively listening to their needs.
Troubleshoot and answer technical questions, offering alternative or substitute products when necessary.
Develop strong rapport with customers, recognizing and greeting regular customers by name.
Stay informed about new and existing products through ongoing training, studying industry materials, and learning from experienced staff.
Work closely with fellow counter sales staff, warehouse teams, and other departments to ensure smooth order fulfillment and customer service.
Accurately enter sales orders into the POS system, handle invoicing and cash payments, and process customer returns and warranties according to company policies.
Follow up on customer requests for information, quotes, and order updates.
Promote surplus, sale, and discounted inventory to customers, ensuring optimal inventory levels and communicate any significant changes in product demand.
Maintain organized records and complete all transactions while ensuring the store/showroom is organized and well stocked.
Assist with receiving, shipping, and general warehouse duties as needed.

At least 3 years of related experience is required, but this experience can come from a variety of different work experiences or educational background.
A High School Diploma or General Education Diploma (GED) is required.
Previous counter sales and/or HVAC-R experience: at least 2 years is preferred, but not required.
Customer Service: You excel at understanding and meeting customer needs, ensuring every interaction is friendly, professional, and solutions oriented.
Detail-Oriented: You have a keen eye for accuracy in order entry, documentation, and maintaining a clean and organized work environment.
Proactive & Resourceful: You are quick to identify opportunities to enhance the customer experience, increase sales, and resolve issues.
Team Player: You thrive in a collaborative environment, contributing to both individual and team success.
Adaptable: You can handle multiple tasks efficiently and remain calm under pressure, adjusting to the changing needs of the business.
Ability to lift and carry up to 50 lbs. regularly (with occasional heavier lifts using equipment).

Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Employer subsidized medical, dental, and vision plans.
Employer paid life insurance and long-term disability
Voluntary short-term disability, accident and critical illness insurance
24/7 Access to virtual care/telehealth options, and Parental Time Off
Flexible spending accounts (FSA)
$100 wellness reward for completing annual health check-up
Employee Assistance Program (EAP) for you, and your family
Coverage for chiropractic, acupuncture, and massage therapy services
Tuition reimbursement, up to $5,250 per year
Employee referral bonus program – earn up to $4,000 per year
Employee service milestone recognition program
Employee discounts on products & retail discounts
Variety of incentive plans for employees
Bi-weekly pay days on every other Friday
Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees

Counter Sales and Service Associate

Key skills