Provide IT Support, responding to end user inquiries and troubleshoot issues promptly and efficiently.
Oversee the implementation, performance tuning, and recovery procedures for mission-critical enterprise systems and supporting infrastructure.
Serve as a technical resource in IT administration for complex operating environments.
Investigate feasibility and analyze requirements to provide high quality service to customers.
Administer and support complex environments, including core infrastructure tools and technologies.
Perform hands-on administration tasks including installation, configuration, backup, and recovery.
Review monitoring, capacity, and configuration management of complex technologies to ensure acceptable performance.
Ensure the delivery of high quality technical solutions that meet business needs.
Configure, develop, test, monitor, and support changes and enhancements to IT environment.
Administer systems and/or networking in a large corporate environment.

Bachelor’s degree in a relevant field preferred.
Job related experience for 2-5 years minimum.
2+ years development experience implementing solutions for complex systems support business processes.
Experience in communicating and collaborating with external and internal customers to analyze information needs and functional requirements.
Experience in driving process and technology re-engineering using industry practices e.g., Six Sigma, Lean, Kaizen, COBIT, ITIL, CMMi.
Proficient in end-user support, hardware and software setup, infrastructure installation and integration.
Experience with ServiceNow or and ability to create Dashboards/Reports.
Fluent Dutch and English.

Senior ITS Analyst

Key skills