Assist clients with planning and coordinating personalized experiences, including vacations, cruises, celebrations, and special events
Provide professional and timely customer support via phone, email, text, and online platforms
Research destinations, accommodations, and service options based on client needs and preferences
Coordinate and manage reservations such as lodging, transportation, and packaged experiences
Communicate clearly with clients before, during, and after their experience
Respond to questions, changes, and concerns in a timely and professional manner
Maintain accurate records and documentation related to client interactions and bookings
Build and maintain positive client relationships to encourage repeat and referral business

Strong communication and customer service skills
Ability to work independently and manage tasks effectively
Organized, detail-oriented, and dependable
Comfortable using computers, email, and web-based systems
Reliable internet access and phone availability
Previous experience in customer service, hospitality, support, or related roles is helpful but not required

Client Support Specialist

Key skills