Provide operational support and timely response of phone calls and emails through the triage process.
Interface and coordinate troubleshooting efforts with other companies and partner facilities to resolve service disruptions.
Utilize tools to interpret and troubleshoot basic RF and IP based networks.
Timely identity, update and escalate service issues as needed to determine alternate routing, emergency restoral procedures and resolve of service discrepancies.
Respond in a timely manner to incoming customer calls/emails with professionalism.
Monitor full-time managed services as well as teleport RF based Platform Hub equipment, and associated ground systems.
Perform troubleshooting for all full-time services while consistently following established processes and procedures.
Create and review trouble tickets for all full-time services, RF interference issues or circuit events to ensure accurate documentation is maintained, and all follow up actions are completed.

Bachelor’s degree with a minimum of 1–2 years of relevant experience, or an equivalent combination of education and experience.
At least one year of comprehensive working knowledge of satellite, and RF related theory, Broadband IP based Platforms such as iDirect (Evolution/Velocity), Gilat, Newtec Dialog, HNS, and Comtech Heights.
Demonstrates consistent situational awareness and initiative in resolving customer issues.
Working knowledge of RF principles and experience in interference troubleshooting is a strong plus.
Experience with modern data communications troubleshooting tools is preferred.
Ability to make independent decisions under pressure while adhering to company guidelines in a multi-tasking environment.
Capable of clearly communicating complex technical issues to both technical and non-technical audiences.
Fluent in English and Japanese.
Strong interpersonal and organizational skills, Technically adept and able to interpret operational manuals for various test and measurement equipment.

Technician, Network Operations

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