Provide support for implementation, troubleshooting and maintenance of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning

Bachelor's degree in a technical discipline from an accredited college or university is required.
Five (5) years of additional SA experience may be substituted for a bachelor's degree.
Five (5) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.

Health Insurance: Comprehensive medical, dental, and vision plans.
Retirement Plan: 401(k) with company match.
Paid Time Off: Generous PTO policy including vacation, sick leave, and holidays.
Professional Development: Opportunities for training, certifications, and career advancement.
Work-Life Balance: Flexible work schedules and remote work options.
Wellness Programs: Employee assistance programs, wellness initiatives, and gym membership discounts.

System Administrator – Level 1

Key skills