Proactively engage with customers and local communities to promote flood awareness and preparedness.
Represent Severn Trent in educating customers and community groups on flood resilience opportunities.
Build strong relationships with local communities, the Environment Agency, Local Authorities, and other stakeholders.
Provide first responder field support during storm events, triaging incidents and ensuring effective management.
Attend and support townhalls and community events to encourage community-based flood resilience strategies.
Collaborate with key external stakeholders to respond to queries efficiently.
Support customer interactions and promote Severn Trent's flood resilience initiatives.

Strong communication and interpersonal skills.
Willingness to learn about flood resilience and its importance for communities and the environment.
Ability to manage time effectively and work both independently and as part of a team.
Interest in building knowledge of flood risks and resilience strategies.
A full UK Driving License.

Salary starting from £29,624
25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £1,500, which is subject to eligibility)
Family-friendly policies (including a year of fully paid maternity and adoption leave)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
Dedicated training and development with our Academy
Electric vehicle scheme and retail offers
Two paid volunteering days per year

Community Flood Officer

Key skills