About this role

Monitor network infrastructure, WAN/LAN links, firewalls, load balancers, and data center equipment.
Detect, analyze, and respond to network alerts and performance anomalies.
Troubleshoot and resolve L1/L2 network issues within agreed SLAs.
Perform initial diagnosis and escalate to L3 engineering teams when required.
Conduct routine health checks on network devices and critical circuits.
Support planned maintenance activities, including network upgrades, patching, and configuration changes.
Handle ServiceNow incidents, requests, and change tickets in accordance with ITIL processes.
Monitor and respond to security-related network events.

Degree in Computer Science, Information Technology, or related discipline.
2–5 years of experience in network operations, NOC environment, or L1/L2 support roles.
Holder of Cisco CCNP or equivalent (Huawei HCIP) is required
Technical Skills: Solid understanding of TCP/IP, routing, switching, DNS, DHCP, MPLS, VPN, and network protocols.
Hands-on experience with Cisco/Juniper/Arista network devices.
Familiarity with firewalls (Palo Alto, Fortinet, Check Point) is a plus.
Experience with monitoring tools (e.g., SolarWinds, PRTG, SevOne, Zabbix, Netbrain).
Basic understanding of ITIL processes (Incident, Problem, Change Management).
Experience in programming with Python for network automation is a plus

Network Operation Centre Engineer – Shift Rotations, Network & System Operations, IT

Key skills