Account Manager

Role Overview

• To manage several major global accounts and develop both existing and new client relationships.
• Developing innovative and creative ideas and solutions for client campaigns
• Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations; understand their brand(s) and customers
• Maximising revenue from client
• Presenting to clients and attending client meetings and partner meetings and events
• Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity
• Manage client reviews with senior clients
• Managing a team to deliver effective performance from all levels
• Creating project briefs; brief and work with members of the wider team to develop an idea; presenting and selling that idea to the client
• Creating project plans and project specification documents
• Producing accurate costs estimates, and ensures they are signed off by the client before work proceeds
• Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure
• Ensuring all billing is completed on time
• Ensuring campaigns are efficiently delivered to exceptional standards, on time and in budget
• Working with partner agencies when delivering work as part of a wider campaign
• Working with Finance to ensure invoices are paid on time
• Keeping up to date with time sheets and expenses claims
• The overall quality of the final deliverable on projects that you manage

Requirements

• Experience account handling, creative development or client facing project management experience
• Delivering digital & social campaigns
• Cross market campaign activation
• Able to effectively manage client relationships while delivering projects to the highest standard and on time and to budget
• The ability to analyse and resolve problems quickly and effectively
• Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity
• Must have strong listening skills
• Have an understanding of social media and its impact on brand
• Excellent organisational and time management skills
• The ability to work under pressure whilst keeping an eye for detail
• Excellent written and verbal communication skills

Benefits

• Additional holiday day for each year of service, up to 27 days
• Additional festive shutdown period between Christmas and New Years
• Subsidised gym membership
• Private Medical Cover
• Company Pension Scheme
• Personal development fund
• Cycle to work scheme
• Regular company socials/away days,
• Regular breakfasts and Thursday drinks
• Flexible working, hybrid 2-3 office days per week
• Plus other cool perks