Help modernize Retirement Operations as part of our Digitalization and Automation team
Own automation and process-improvement initiatives end to end, working side-by-side with developers and business stakeholders to design and deliver solutions that improve efficiency, reduce manual effort, and strengthen risk controls
Lead business analysis for automation initiatives, including requirements gathering, future-state process mapping, gap analysis, and cost-benefit analysis
Own end-to-end BA deliverables across multiple initiatives simultaneously, managing priorities and timelines
Translate business needs into clear, actionable requirements for development teams
Define and document benefits, acceptance criteria, risks, dependencies, and assumptions with clarity and precision
Coordinate and execute user acceptance testing (UAT) with business partners
Partner with stakeholders and developers to design/enhance web apps, Power Platform solutions, and other automation technologies, ensuring scalable best practices and alignment to Manulife standards

Senior-level Business Analyst experience preferred
Experience delivering in Agile/Scrum environments using tools such as JIRA and Confluence
Ability to work independently, manage shifting priorities, and drive initiatives with minimal direction
Strong time management, communication, and documentation skills with high attention to detail and adaptability
Analytical, creative problem-solving mindset; strong collaborator able to build relationships across business and technical teams
Ability to create process visuals (Visio, Excel, Power BI, PowerPoint); nice to have: SQL/C#/.NET/VB/Python/Power Platform and financial services/wealth or asset management knowledge

health, dental, mental health, vision, short
and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program in Canada including holidays, vacation, personal, and sick days

Business Analyst, Retirement Digitization – Automation

Key skills