About this role

Act as a Darktrace and security expert and consultant to customers
Develop and maintain excellent, hands-on knowledge of the Darktrace solution
Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery across Network, Email, and Cloud deployments
Work with customers to learn their priorities and map to technical solutions
Develop and refine discovery techniques to work with customer contacts of various personas
Maintain organized and timely documentation, account administration, and updates of internal systems

2 + years of experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc)
Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)
Experience within the cyber security industry preferred
Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture
Confident, polished communicator with a proven ability to build lasting, critical business relationships

Customer Success Engineer

Key skills