Key skills
LeadershipCustomer SuccessSales
About this role
Role Overview
- Engage with customers post-installation to ensure full value realization
- Define and execute a global customer success strategy
- Partner closely with Sales, Marketing, and Product teams for customer engagement
- Track and report on customer success KPIs
Requirements
- 15+ years of progressive leadership experience in customer success or related field
- Proven track record of building customer focused organizations
- Strong understanding of project-based delivery models in energy or renewables
- Ability to translate insights into actionable customer success
- Bachelor’s degree in Business, Engineering, or related field
- MBA or advanced degree preferred.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development