Key skills
Customer Success
About this role
Role Overview
- Engage with customers to accelerate their adoption of Cisco products and solutions
- Lead targeted technical engagements such as workshops and sessions
- Help bridge the gap between purchasing solutions and achieving business value
- Identify and manage adoption risks and ensure successful customer journeys
- Document conversations and build detailed adoption plans
- Guide customers on tactical and strategic decisions
Requirements
- 5 to 10+ years in technical consulting, customer success, or direct customer-interfacing roles
- BA/BS degree in Engineering or Computer Science is required; a Master’s degree is preferred
- DevNet, CCNA, or CCNP are required
- CCIE, CISM, or CISSP certifications are strongly preferred
- Completion of Cisco Certified Success Specialist certification is suggested.
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
- Global team events