Establishes and maintains day-to-day relationships with JM&A Group dealer clients within the assigned region.
Focuses on enhancing operational efficiency and customer satisfaction within automotive service departments.
Coaches and trains fixed operations associates to support dealership growth and profitability, ensuring a superior client experience.
Implements and sustains processes to drive parts and labor sales, customer retention, and profitability.
Collaborates with service managers to evaluate KPIs, implement technology initiatives, and optimize operational efficiency.
Conducts performance reviews and provides best practice training to enhance fixed operations department performance.
Builds and maintains positive relationships with key dealership personnel to promote JM&A Group's value.

Extensive experience in automotive dealership Fixed Operations management.
Strong analytical, problem-solving, and presentation skills.
Proficiency in Reynolds Advanced Service and other automotive service technologies.
Detail-oriented with excellent communication and negotiation abilities.
Ability to travel a minimum of 75% and proficiency in MS Office and G-Suite.

Fixed Operations Area Manager

Key skills