Business Analyst

Role Overview

• Seeking a Senior Business Analyst to support a proof-of-concept demonstration using natural language processing and other machine learning methods to improve the intake process.
• The SBA will be playing a key role in realizing strategic initiatives for the State by optimizing workflows, partnering with customers at all levels of the organization, and collaborating with technical resources to proven record of delivering meaningful results, and the ability to work in an Agile environment.
• Ensure the objectives of the project are satisfied.
• Lead exploratory interviews, discovery sessions, and workshops with State representatives to understand and document current workflows and shortcomings.
• Identify key stakeholders and document their specific views on the current intake process.
• Work with technical team members to capture the technical implications of the shortcomings.
• Participate in discussions related to the development of the new intake process to ensure the objectives of the State are being met.
• Provide workflow insight, reconcile the current workflow with the proposed revised workflow, and identify issues and benefits from the user's perspective.
• Contribute to the development of key metrics associated with measuring the prototypes' efficacy.
• Document feedback from the demonstration.
• Draft a final report of the project documenting all significant aspects.

Requirements

• Bachelor’s or Master’s degree in business administration, finance, or a related field.
• Minimum ten (10) years of experience in a business analyst role for either state, local, or corporate clients.
• Proven expertise delivering CCWIS solutions, including but not limited to, intake processes, call center operations processes, and case actioning.
• Working experience on design, configuration, and delivery of at least (2) COTS CCWIS systems, including systems by RedMane Technology.
• An understanding of how to advance a strategy and devise tactics to achieve incremental goals.
• Knowledge of developmental projects related to algorithm design, implementation, and testing is a plus.
• Skilled at conducting workshops, interviews, and discovery sessions.
• Can map workflows, analyze business outcomes, and devise improvements that minimize labor and cost, while improving outcomes using technological tools envisioned in the POC.
• Successful collaboration with technical team members.
• A successful history of using Agile methods to manage complex developments.
• Strong written and verbal communication skills.
• A history of quantifying the value of business outcomes based on measured data.
• Experience identifying key stakeholders, at all levels, and winning their support.
• Prior success in understanding high-level requirements and converting requirements into day-to-day action.
• Skill in managing budgets, scope, project risk, and delivering results.
• Can create clear documentation.

Benefits

• Paid Sick Time
• Insurance for Medical, Dental, Vision and Life
• Available 401(k) including Employer Match
• HSA, Short-term & Long-term Disability Available