Business Analyst III

Role Overview

• Lead exploratory interviews, discovery sessions, and workshops with agency representatives to document current workflows and identify shortcomings.
• Identify key stakeholders and document their perspectives on the current intake process.
• Contribute to the development of a revised intake process by reconciling current and proposed workflows and identifying issues and benefits from the user's perspective.
• Develop key metrics associated with measuring the prototype's efficacy and document findings for transparency to the State.
• Partner with stakeholders at all levels within MDCPS to ensure understanding, participation, and support throughout the project.
• Provide bi-weekly status reports and monthly summary reports to maintain consistent communication with the State.
• Organize and facilitate conference room demonstrations for key stakeholders, document feedback, and ensure the application's major functionality is presented and understood.
• Contribute to the development of a technology roadmap illustrating how the developed solution could be integrated into the State's existing ecosystem.
• Draft, review, revise, and submit a comprehensive final project report incorporating feedback from State officials.
• Provide scrum leadership and create Agile process documentation as agreed upon with State representatives.

Requirements

• Bachelor's or Master's degree in Business Administration, Finance, or a related field.
• 10 years of experience in a business analyst role supporting state, local, or corporate clients.
• Proven expertise delivering CCWIS solutions, including intake processes, call center operations, and case actioning.
• Working experience in the design, configuration, and delivery of at least 2 COTS CCWIS systems, including systems by RedMane Technology.
• Demonstrated ability to advance strategy and devise tactics to achieve incremental goals.
• Skilled at conducting workshops, interviews, and discovery sessions.
• Ability to map workflows, analyze business outcomes, and devise improvements that reduce labor and cost while improving outcomes through technological tools.
• Proven collaboration with technical team members.
• Demonstrated success using Agile methods to manage complex developments.
• Strong written and verbal communication skills.
• Experience identifying and engaging key stakeholders at all levels to build support.
• Ability to interpret high-level requirements and convert them into actionable tasks.
• Skill in managing scope, project risk, and delivering measurable results.
• Ability to create clear, professional documentation.