Lead exploratory interviews, discovery sessions, and workshops with agency representatives to document current workflows and identify shortcomings.
Identify key stakeholders and document their perspectives on the current intake process.
Contribute to the development of a revised intake process by reconciling current and proposed workflows and identifying issues and benefits from the user's perspective.
Develop key metrics associated with measuring the prototype's efficacy and document findings for transparency to the State.
Partner with stakeholders at all levels within MDCPS to ensure understanding, participation, and support throughout the project.
Provide bi-weekly status reports and monthly summary reports to maintain consistent communication with the State.
Organize and facilitate conference room demonstrations for key stakeholders, document feedback, and ensure the application's major functionality is presented and understood.
Contribute to the development of a technology roadmap illustrating how the developed solution could be integrated into the State's existing ecosystem.
Draft, review, revise, and submit a comprehensive final project report incorporating feedback from State officials.
Provide scrum leadership and create Agile process documentation as agreed upon with State representatives.
Requirements
Bachelor's or Master's degree in Business Administration, Finance, or a related field.
10 years of experience in a business analyst role supporting state, local, or corporate clients.
Proven expertise delivering CCWIS solutions, including intake processes, call center operations, and case actioning.
Working experience in the design, configuration, and delivery of at least 2 COTS CCWIS systems, including systems by RedMane Technology.
Demonstrated ability to advance strategy and devise tactics to achieve incremental goals.
Skilled at conducting workshops, interviews, and discovery sessions.
Ability to map workflows, analyze business outcomes, and devise improvements that reduce labor and cost while improving outcomes through technological tools.
Proven collaboration with technical team members.
Demonstrated success using Agile methods to manage complex developments.
Strong written and verbal communication skills.
Experience identifying and engaging key stakeholders at all levels to build support.
Ability to interpret high-level requirements and convert them into actionable tasks.
Skill in managing scope, project risk, and delivering measurable results.
Ability to create clear, professional documentation.