Provide day-to-day operational support for SAP VIM, including incident management (minor to critical), troubleshooting, service requests, and root cause analysis in line with OLAs
Monitor invoice processing flows, queues, and background jobs to ensure stable and timely end-to-end processing
Deliver minor enhancements and configuration changes in collaboration with Finance and related SAP teams (FI/MM, Integration, Basis)
Support testing (UT, SIT, UAT), go-live, and hyper care activities for VIM changes
Maintain documentation, operational procedures, and contribute to continuous improvement of automation, efficiency, and system performance
Work in alignment with ITIL, SAP change management standards, and agile frameworks (e.g., SAFe), using tools such as ServiceNow and JIRA

Bachelor’s degree in IT, Business, Finance, or related field (or equivalent experience)
3+ years of hands-on SAP VIM experience, preferably in SAP S/4HANA environments
Solid understanding of invoice-to-pay (P2P/I2P) processes and finance operations
Experience supporting SAP VIM operations, including incident management, configuration, workflow, and exception handling
Collaboration experience with SAP FI/MM and technical/integration teams; familiarity with transport and change management processes
Knowledge of ITIL-based support models and experience with tools such as JIRA or ServiceNow
Strong analytical, problem-solving, and communication skills; fluent in English
Willingness to support critical incidents outside regular business hours when required

SAP VIM Specialist

Key skills