Responsible for supporting the Benefit & Employee Services Team
Provide professional and timely service to internal and external customers
Effective communication skills via telephone, email, and in-person
Provide Workday platform navigation and access assistance to contact center requests
Support team goals for performance metrics and service level agreement statistics for all cases
Escalation of service delivery issues to on-site Lead and Corporate contacts as appropriate
Participate in ongoing training relative to the functional area
Form strong partnerships within the department and organization
Identify and document areas of improvement or innovation through process change or automation

HS Diploma required
1-2 years of customer service or related experience and/or training
Fluency written/spoken in Spanish is required.
Must have the ability to learn basic Employee Self Service functionality for the Workday platform
Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)

Bilingual Help Desk Specialist, Contact Center Representative

Key skills