Product Owner – IT Services

Role Overview

• Develop and execute the product roadmap
• Working closely with technical stakeholders to conduct workshops and analysis activities to design and define appropriate delivery iterations – gather requirements, assess value, ensure work is prioritised and focused on delivering maximum value for our colleagues.
• Write clear and concise user stories, acceptance criteria and product specifications.
• Prioritise and manage the product backlog, ensuring it is maintained and refined.
• Work with the Agile Delivery Lead/s (ADLs) to ensure there is a steady flow of work for the squad/s aligned to the product roadmap.
• Create and own dashboards to track metrics, utilise the data to inform future backlog items that target waste and inefficiency.
• Be the first point of contact for the squad/s to answer any product related questions, clarify requirements and support the ADL to remove blockers.
• Act as the voice of the customer to ensure everyone understands the business value of the backlog items.
• Working with the ADL to coordinate and participate all Agile ceremonies for the product – stand-ups, refinement, planning and retrospectives.
• Provide feedback on the product roadmap, resolving risks, issues and blockers raised by the squad/s – escalating to the Head of Product as needed.
• Report on actual vs. expected progress and any knock-on impact to the product roadmap.
• Manage key stakeholder relationships and communicate effectively to keep them informed.
• Monitor and analyse product performance, identifying areas for improvement and making data-driven decisions.
• Coordinate product launches, ensuring effective communication to internal customers and stakeholders.
• Stay up-to-date with industry best practices and trends in product management, technology and user experience.
• Work with the other members of the ITS Product Chapter to share knowledge, best practices and develop as a team – as a Product Owner, you will coach, and mentor Associate POs to support their career development.
• Actively participate in the wider product management community to aid continuous learning, innovation, best practice and alignment with Hiscox engineering teams.

Requirements

• Prior experience working with Technology Infrastructure in a support, delivery or project role
• Proven experience delivering Technology Infrastructure transformation programmes and projects
• Prior experience in a product-related role or environment – working in Agile delivery teams, managing a backlog to ensure business value is prioritised, delivered and embedded.
• An aptitude for customer centric problem solving and challenging the status quo.
• Relevant qualifications (e.g. Certified Scrum Product Owner).
• Experience working with Agile collaboration (e.g. Jira, Confluence, etc.) and product management tools.
• Experience of writing business requirements that can be picked up by engineers and implemented.
• Detail-oriented with a focus on quality and delivering value to customers.
• Detailed understanding of Agile methodologies (Kanban, Lean, Scrum) and product management frameworks.
• Excellent written and verbal communication skills, with the ability to effectively convey complex ideas to both technical and non-technical stakeholders.
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities (dealing with any associated conflict due to competing priorities).
• Demonstrable analytical and problem-solving skills, with the ability to gather and interpret data to make informed decisions.
• Highly organised, with the ability to prioritise tasks and meet deadlines.

Benefits

• Flexible working hours
• Professional development opportunities