Working Student in Customer Success Management

Role Overview

• Onboarding of new participants: You organize and support a smooth onboarding process.
• Planning and conducting surveys: Through regular surveys, you monitor participants' needs and sentiment.
• First point of contact for questions about training operations: You provide advisory support.
• Complaint management: Receive and document feedback and complaints in a structured manner.
• Contract management: Draft and review contracts and assist with administrative applications.

Requirements

• Currently enrolled student – the field of study is secondary.
• Excellent organizational skills and a structured, self-directed working style.
• Strong communication skills and a high level of team orientation.
• Reliable and discreet handling of confidential and personal information.
• Very good German language skills, both written and spoken.
• Experience with Google Workspace and/or HubSpot is a plus.

Benefits

• Modern work equipment (MacBook and iPhone), which are also available for private use.
• Flexible working hours to ensure an optimal balance between studies and work.
• Committed, supportive team and a pleasant, appreciative working atmosphere.