Customer Success Architect III

GitHub is the world’s leading platform for agentic software development, and they are seeking a Customer Success Architect III to enhance customer engagement efforts. In this role, you will align GitHub's technology solutions with customer digital transformation initiatives and act as a liaison between customers and internal teams to provide feedback and improve solutions.

Responsibilities:

• Combine business and industry insights to identify customer requirements and align them with product features, ensuring technology solutions meet specific customer needs and drive digital transformation initiatives
• Provide coaching and technical guidance on technology profiles and strategies, leveraging industry and business knowledge to position GitHub solutions effectively
• Coordinate efforts to resolve any blockers to solution implementation, contributing to the creation of technological and business roadmaps to ensure successful deployment and customer satisfaction
• Use readiness resources to support customer technology adoption, contributing to skilling initiatives and helping customers integrate GitHub with their existing development tools and workflows
• Act as a trusted advisor by translating complex technical concepts into actionable strategies for diverse audiences, influencing customer engagement and driving business transformation
• Serve as the voice of the customer by providing feedback and challenges to internal teams, escalating pressing issues to ensure appropriate solutions are delivered
• Assist in building and delivering content, acting as a liaison for customers and helping to identify and present solutions to customer issues
• Work closely with product development, engineering, and sales teams to ensure customer feedback is integrated into product roadmaps and to align on strategic initiatives that enhance customer satisfaction and product adoption
• Engage in post-sales activities with customers, aligning partners and stakeholders to drive solution implementation and developing external relationships within the customer organization
• Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or enablement sessions for customers