You support our customers via email, phone and, where applicable, chat — friendly, solution-oriented and reliable.
You respond to inquiries about orders, products, shipping, returns and complaints.
You document customer feedback and identify recurring issues — proactively proposing improvements.
You work closely with logistics and product development to create optimal solutions.
You help continuously optimize and automate customer service processes.
You use tools such as Shopify, ClickUp, Slack and AI-powered systems to handle your tasks efficiently.

Experience in customer support, e-commerce or a service-oriented environment.
Excellent German language skills, both written and spoken, are required — you communicate clearly, kindly and professionally.
Good English skills — for international inquiries and internal communication.
Independent, structured working style and a high degree of personal responsibility.
Openness to modern technologies and tools — experience with AI-based systems is a strong plus.
Enjoy helping people and being part of a dedicated remote team.

Remote-first mentality: Work from wherever you want.
Flexibility: The position’s workload is aligned with demand — with potential to develop into a full-time role.
Autonomy and influence: Your ideas are encouraged — we work quickly, pragmatically and solution-oriented.
Team on equal terms: We value appreciation, openness and clear communication.
Products that matter: Our ergonomic solutions help thousands of people every day — and you’ll be part of that.

Customer Success Specialist

Key skills