Guide and mentor a team of Operations Managers and Area Leaders, driving a culture of accountability, engagement, and high performance.
Develop and execute operational strategies aligned with company goals to drive efficiency, scalability, and superior service delivery.
Manage P&L and cost accountability, ensuring all operations stay within budget while maximizing profitability.
Oversee resource planning to ensure the company is equipped to meet evolving operational challenges.
Monitor and analyze key performance indicators (KPIs) and operational metrics, leading continuous improvement initiatives.
Establish and maintain trusted advisor relationships with key client stakeholders to ensure client satisfaction.
Lead talent strategies in partnership with Human Resources, with a focus on attracting, developing, and retaining service-oriented team members.
Collaborate with Sales and Field Operations teams to drive growth within the region.
Coordinate with the Fleet team to ensure regional fleet needs are met and optimize warehouse operations.
Ensure safety standards are met and all operational practices are compliant with company policies and regulations.

Minimum of 7 years of management experience, with at least 3 years in a leadership role overseeing remote teams across multiple geographies.
Strong background in managing high-performance teams, including recruitment, training, and development, with a focus on driving results.
Experience in retail, hospitality, home services, or a relevant B2B services industry with a client-first strategy.
Proven track record in P&L or cost center control, with a keen ability to manage budgets and optimize financial performance.
Advanced project management skills, with a strong attention to detail, problem-solving capabilities, and effective time management.
Exceptional written and verbal communication skills, with the ability to engage and influence stakeholders at all levels.
Strong background in using business analytics to inform decision-making and drive operational improvements.
Advanced skills in MS Word, Outlook, Excel, PowerPoint; familiarity with business management software.
Bachelor’s degree preferred.
Valid Driver’s License: Required, along with the ability to travel regularly within your assigned market.

Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
Flexible Time Off: No preset accruals—manage your time and work-life balance your way, plus 10 company-paid holidays.
Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

Director of Operations

Key skills