Evaluates existing procedures and processes to make recommendations for improvement
Monitors reports to assess the impact of performance on key measures
Provides reports and/or analyses of internal performance metric for various projects as well as for individual performance against those metrics
Assists in the implementation and maintenance of systems or processes to include testing
May manage and relay the purpose, scope, and status of each implementation to management
Develops and maintains written procedures within departmental and organizational standards
May document and streamline automated procedures into end-user training material
Conducts workflow and process audits of staff and reference materials as needed
Works with staff and manager to research and document errors, progress, performance or other metrics to assess efficiency
Provides training for new employees and ongoing training as workflow efficiencies are revised
Generates data to prepare reports and maintain databases and/or requests reports on specific statistics in order to analyze trends
Maintains area reports
Quality check records affecting accuracy of reports by researching and testing processes and methods
Maintains close contact with management to provide updates on any issue/projects
Completes special projects and informs management of any trends or changes in statistical reports
May serve as liaison between the department and other internal/external groups

Required education: Bachelors degree OR 4 years job related work experience or Associate's and 2 years job related work experience
Required work experience: 2 years of data analysis or related operations experience
Required skills and abilities: Strong communication, project management and organizational skills, understanding of acceptable internal standards and methodologies, strong analysis skills, able to identify problems and recommend solutions, able to provide support in developing and implementing process improvements

401(k) retirement savings plan with company match
Subsidized health plans and free vision coverage
Life insurance
Paid annual leave – the longer you work here, the more you earn
Nine paid holidays
On-site cafeterias and fitness centers in major locations
Wellness programs and healthy lifestyle premium discount
Tuition assistance
Service recognition
Incentive Plan
Merit Plan
Continuing education funds for additional certifications and certification renewal

Operations Analyst

Key skills