Manage 3–4 Team Leads across all concierge functions.
Provide daily coaching, feedback, and support to develop their judgment and leadership.
Build a culture where ownership, precision, and empathy are balanced with speed and quality.
Conduct regular reviews to support team member growth and performance.
Direct all client-facing operations during your shift with real-time decision-making.
Allocate resources, manage escalations, and resolve complex issues with calm confidence.
Ensure seamless handovers between shifts—nothing falls through the cracks.
Own the end-to-end client journey for your shift—every request, quote, booking, and follow-up.
Personally handle VIP clients and high-complexity situations requiring senior judgment.

4+ years in luxury travel, hospitality, or high-touch service operations (apply even if you don’t have all the experience but are confident in your skillset).
2+ years in a leadership or management role—you’ve coached teams, not just managed tasks.
Strong GDS proficiency (Sabre preferred)—comfortable with fare rules, complex routing, and ticketing.
Data-driven approach—you use metrics to spot trends and improve performance.
Excellent written and verbal communication—you can coach with clarity and write polished client messages.
Calm under pressure—when everything hits at once, you’re the steady presence.

Predictable scheduling—you’ll know your shift in advance.
Proper handovers—the next manager gets everything they need.
Global team—talented colleagues across continents.
Merit-based performance incentives.
Advanced travel optimization strategies used by elite professionals.
Lead global teams with shared metrics and real-time decision-making.
Collaborate cross-functionally with Product, Engineering, and Operations.
Gain operational leadership experience at a venture-backed company growing 5x year-over-year.

Travel Operations Manager – Luxury Travel Leadership

Key skills